quick
New Member
Posts: 2
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Post by quick on Sept 3, 2007 7:02:14 GMT -5
Im about to start a plant we already have clientele but i have been in this business long enough to know contractors get upset easily, so can you guys give me any tips on what you think the most impostant things you do to keep everybody happy, i have been a driver for a while but never batched or dispatched right now im an independent so i get time to BS with the batcher/dispatcher and i know its stressful so anything you can give me will be appreciated
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Post by Matt on Sept 3, 2007 9:06:41 GMT -5
Be on time, and provide a quality product. Time is money. No contractor wants to pay their guys to stand around and wait for the mud to show up. Once the mud is down, no contractor wants to deal with his guys standing around waiting for it to set up. A sound knowledge of add mixtures and mix designs will go a long ways. Be respectful to your customers and drivers and you should be good to go!
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Post by batchmaster on Sept 17, 2007 19:45:59 GMT -5
Honesty...if a guy has a 10:00 order, and you aren't going to be able to get it to him, call him and tell him, that way if he has anything else on the job to do, more prep work or whatever, he knows he can keep doing what he's doing and not stop because he expects mud.
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Post by cementman on Jul 4, 2008 19:15:26 GMT -5
i believe all this true. be on-time, provide good product, and provide personalized service. meaning, if you cant make it on-time, call and let them know. they will respect you more and, i believe, will stick with you in the long run. you can only b/s people for so long. they will catch on.
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Post by concretejoe on Jul 4, 2008 23:49:03 GMT -5
Remember it's all about service. There really isn't much difference between mixes. All a contractor cares about is:
1). Is my concrete on time.
2). Is it the right mix on the right slump.
3). Will the driver make me work my a$$ off.
Work on those three things and always be honest. When I was a dispatcher I knew that at least one customer was going to get screwed per day. I tried to rotate it so everybody got a turn. My customers knew that and all I had to do was call them up and say, " Sorry Bob, but today is your turn. I'm going to be about an hour late." The typical response was," That blows man, but hey thanks for calling. I'm going to go set up tommorrows pour. Holler at me when you load it."
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